FAQ (Frequently Asked Questions)

About Us

Q. Who are we?
A. We are the premier online dating site for single and successful singles from all around the globe. Besides the traditional matching services, we also provide fun and exciting opportunities for singles to meet, mingle, and match. For more information, we invite you to take our tour.

Q. How can I benefit from your services?
A. If you are serious about meeting someone who shares your interests, your background, or your hopes for the future, then this site can help you. Once you post your profile on the site, you will automatically begin to be matched up with existing members who meet your specified criteria. You can interact with potential matches through chat rooms, dating games, off-line events, and more. Whether you're looking for a friend, a date, or a lover, this is the place to meet them.

Q. How safe and secure is your service?
A. Our service is very safe. We try our best to provide security to protect you. For instance, we've created the email system that members can only send to each other in our site internally. By providing this service, you don't have to worry about your real email or identity. Don't have to worry about spams and unexpected emails. When you feel more comfortable with one of our members, you can give your real email to him/her. Therefore, you can take advantage of this system.

Your myaccount/Posting/Editing

Q. What information is required of me in order to post my profile?
A. In order to post your profile, we ask that you complete all the member information, including name, e-mail address, personal essays, photos, and more. The more complete your profile, the easier it will be for our database to match you with potential candidates. Also, a complete profile sends a message to other members that you are serious about finding someone.

Q. What should I write in my personal profile?
A. Don't view your personal profile as a test; there are no right or wrong answers. Be yourself and be honest, otherwise the people you meet won't be the type you are really looking for. Don't worry about coming off pretentious or shallow or egotistical, just be honest and the right person will come to you.

Q. How can I change my profile information?
A. You can change your profile information by clicking on "My Account". After logging in, you will see an icon with your profile's completion status. Use that link to change your profile. You can also change it by click here.

Q. How much of my information is displayed to others?
A. Most of your information will be displayed to other members except email, birthday, real name, and other contacting and billing information.

Q. Is it necessary for me to post my photo?
A. Posting up your profile is optional. However, profiles with photos statistically get 18 x time more responses from other members. Hence, we recommend that you post at least one photo of yourself. A recent and nice photo of yourself is best.

Q. What type of photos should I upload or send to us?
A. You can post any tasteful and recent photos of yourself or of group photographs that include you. However, if you are only posting one photo, we do ask that the photo be only of you and you have to be in the center of the photo. If you don' t have a scanner to scan your picture, you can send it to through mail.

Q. Are there guidelines for posting my photo?
A. The photos must be tasteful. No nude or lingerie photos are allowed. The photo must also be relatively current and must be of yourself. Posting misleading or inappropriate photographs is a reason for removal from the site. All photos uploaded will be admitted to our administrative approval. This screening process will take around 24 hours before approval.

Q. How is my profile viewed by other people?
A. When other members click on your profile, they will be able to view your photo.

Q. How do I post and edit my photos?
A. Goto My Account and click on the icon "Your Profile". In that section, you will see a link to "My Pictures". Use that page to upload your picture or you can click here to do that.

Q. Can I hide my profile when I am not active?
A. We are working on this function. It will be available soon.

Q. Why was my profile removed or denied?
A. There are many reasons why your profile was removed or denied from our system. First, if you did not activate your account within a week. Second, you did not log in your account 3 months after last login date. Third, you violated our policies by posting inappropriate photos or inappropriate content in your profile. Please read our terms and conditions.

Username/Password

Q. How do I get a username & password?
A. Once you fully complete our membership application, we will send you your username and password in your email for your account confirmation and activation. Hence, please make sure you provide a correct email address when you sign up.

Q. What if I forgot my username & password?
A. If you forget your username and/or password, you can click on “Forgot Password” to retrieve it. You will need to enter the email address that you registered with. Then our database will promptly send you your password in your email provided.

Q. Can I change my username or password?
A. Yes and no. Your username is your permanent identification with us and cannot be changed. Your password can be changed through your member area. You can click here to change it.

Q. My username & password are not working, what should I do?
A. If you have technical problem with your account, please send us an email to support@TattooMates.com and clearly state what is the problem.

Matching/Searching/Browsing

Q. What is simple search?
A. Simple search is a tool that helps you find your match based on only three criterias which are gender, age, and country.

Q. What is advanced search?
A. This search tool is more sophisticated and only paid members can use. By using this search tool, you can filter out detailed information from members, limit distance from you, search for profiles with pictures only, and much much more.

Q. Can I search for a specific member?
A. Yes. You can search for a specific member by using the SIMPLE search tool.

Q. Can I search for members with particular interests?
A. Yes, You can use our FREE “Match Maker” function to search for members with particular interests that you are interested in. And our automated search bot will notify you of potential matches.

Q. Why are there no results for my search?
A. The reason is your search is too specific. Try to use less criterias in your searches or make your searches more general. But it is highly recommended you use our FREE “MatchMaker” function in order be notified of potential matches you desire.

Q. My matches are few. How can I enhance my matches?
A. By specifying less criterias in your searches. Be General and there will be potential matches.

Q. How do I view my personal match list?
A. Your Personal Match list can be found in the Match Maker area.

Q. Can I block certain profiles from appearing in my match list and search results?
A. No. The block feature only block members from contacting you either by mail, by instant messenger service, and chat.

Bookmarking Profiles

Q. What is the bookmark function? How does it work?
A. You can bookmark a profile by click on the Add Buddy link in the view profile section or use your Buddy List to add it. After adding a member to your Buddy List, you can jog down notes, send Passion Points, check to see whether he/she is online, send Instant Message, and write emails to them.

Q. A profile disappeared from my bookmarks? What happened?
A. You must have mistakenly removed the username profile from your list. Just add the member profile to your list again.

Q. Can I remove a member from my bookmarks?
A. Yes. You can do that by clicking on the trash can or select it and click on the "Remove" button

Q. Can I tell if a member bookmarked my profile?
A. Yes. You can view who has interest in you by clicking on the menu "Who has interest in me?" in your Buddy List window.

Q. What is the block function? How does it work?
A. Block function is designed for protecting our members from being harassed by other members. It will block those members from contacting you through mail, instant messengers, and even in chat rooms.

Q. Can I block and unblock certain members from contacting me?
A. Yes. You can add or remove members from your block list by clicking on "My Block List" in your Buddy List window.

Anonymous Emailing

Q. Why can't I send my email?
A. If you have problem with sending email on our system, please contact us at support@TattooMates.com. We will resolve the problem right away.

Q. Can I attach a photo to my email?
A. No. You can only send text messages inside our system. However, users can still know who sent them the mail by clicking on the member’s profile link. It will show a detailed profile of that member.

Q. Are the emails that I am sending to members anonymous?
A. No. Other members will see your member name as a sender and they will be able to view your profile.

Q. How does the function "send this profile to a friend" work?
A. This function allows you to send member profiles to friends that you think would be of interest to other members.

Q. Can I block some members from emailing me?
A. Yes, you can block other members from email you or contacting you by going to the "Block List" function in that person's profile and adding their name to your block list.

Q. How do I contact your members?
A. You can contact other members just by clicking on "write message" to members or send then an "instant message" using your instant messengers when you are online. There are many forms of interaction on this site, you just have to explore all the functions we have provided to you.

Membership Sign up

Q. I used to be a member. Can I re-activate my account?
A. Yes. You can come back any time.

Q. When I was registering, the system stated my email is already taken, why is this so?
A. If our database states that your email is already taken, then it probably is. Someone may have signed up under a pretentious email address to test our website or you may have registered before but forgot that you have signed up. In any circumstance, only the true owner of the email address will have access to it, hence getting your username and password requests to confirm your membership is proof of your prior registration on our site.

Q. Do you have an account management area for members?
A. Yes, once, you log into your account, you will can click on “My Account” and it will take you into your account management area.

Q. How do I cancel my membership?
A. You can cancel your membership at any time. Just log into your account and go to the "My Account" section. There's a link to cancel your membership with us. You can also click here to do so.

Miscellaneous

Q. How can I send my opinions and feedback to you?
A. Just go to “Contact Us” at the bottom menu of our website and write us whatever is on your mind. We would love to hear any positive or constructive feedbacks from all members.

Q. What is the your newsletter?
A. This will be coming soon. And it will be exciting. So come back for it.

Q. How do I subscribe or unsubscribe to the newsletter?
A. To subscribe or unsubscribe to the newsletter, go to Settings in the Message Center Sections.